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TOPCITIZEN

Privacy Policy

Last updated: November 2025

Information We Collect

We collect certain information about you when you use our platform. This includes your name, email address, and any other information you provide to us during the registration process or while using our services.

How We Use Your Information

We use the information we collect to provide you with a personalized learning experience and to improve our platform. We may also use your information to communicate with you, send you updates and notifications, and respond to your inquiries or requests.

Information Sharing

We do not share your personal information with third parties without your consent, except in the following circumstances:

  • We may share your information with service providers who assist us in operating our platform and providing our services. These service providers are contractually obligated to protect your information and use it only for the purposes specified by us.
  • We may disclose your information if required by law or in response to a valid legal request, such as a court order or subpoena.
  • In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

Data Security

We take the security of your information seriously and have implemented measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You have the right to access, update, and delete your personal information. You can also choose to opt out of receiving communications from us. Please contact us if you would like to exercise any of these rights.

Changes to this Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and we will notify you of any significant changes by email or through our platform.

Contact Us

If you have any questions, concerns, or feedback regarding this privacy policy, please contact us at support@TopCitizen.ca.

Terms of Use

Acceptance of Terms

By accessing and using our platform, you agree to comply with these Terms of Use. If you do not agree with any part of these terms, you should not use our platform.

User Conduct

You are solely responsible for your conduct while using our platform. You agree not to engage in any activity that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of another's privacy, or otherwise objectionable.

Intellectual Property

All intellectual property rights in our platform and its content belong to us or our licensors. You may not use, reproduce, modify, distribute, or display any part of our platform without our prior written consent.

Disclaimer of Warranties

Our platform is provided on an "as is" and "as available" basis, without any warranties of any kind. We do not guarantee that our platform will be error-free, uninterrupted, or secure.

Limitation of Liability

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our platform.

Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of the jurisdiction in which we operate.

Changes to these Terms

We reserve the right to modify these Terms of Use at any time. Any changes will be effective immediately upon posting on this page. Your continued use of our platform after any such changes constitutes your acceptance of the modified terms.

Contact Us

If you have any questions, concerns, or feedback regarding these Terms of Use, please contact us at support@TopCitizen.ca.

Refund Policy

We offer refunds for subscription payments only if the following conditions are met:

  • The refund request is made within 7 days of the payment
  • The customer can provide proof that they completed the citizenship test before the payment was made

Please contact our support team at support@TopCitizen.ca with your refund request and supporting documentation.

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